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From141US$ /night
Check-in
29Jun2025
Check-out
30Jun2025
Rooms and Guests2 Guests, 1 room
Key details

About the Hotel

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Sandos Caracol Eco Resort All Inclusive (Adults Only) is a 5-star eco-resort designed for adult guests, featuring a gigantic water park, multiple swimming pools, and a commitment to sustainability. This Playa del Carmen hotel offers access to a white sand beach with hammocks and lounges, along with a range of dining options at various on-site restaurants.

Rooms & Amenities

Sandos Caracol Eco Resort features 955 fully furnished rooms, including spacious villas and five family room options. The Royal Elite section provides private check-in, exclusive dining, and a dedicated pool area for adults only.

Dining Options

Dining options at Sandos Caracol include various cuisines such as Italian, Brazilian, and Asian, alongside several bars offering cocktails and snacks. Guests can enjoy meals in buffet style or à la carte settings throughout the resort.

Leisure & Entertainment

Recreational activities include access to a waterpark with 29 slides, beach volleyball, and yoga sessions. The resort hosts nightly entertainment, including shows and activities as part of the All-Nature Experience, allowing guests to explore local ecosystems.

Sustainability & Services

Sandos Caracol promotes eco-friendliness with initiatives like solar energy use and wildlife conservation. Additionally, the resort provides a spa, multiple pools, and a kids club for families looking for adult-only vacations and family-friendly options.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View Superior
Max:
2 persons
420 sq. feet 
Bed options:
2 Double beds
Pool view
Shower
Balcony
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Pool View One Bedroom Suite
Max:
2 persons
670 sq. feet 
Bed options:
1 King-size bed
Sea view
Shower
Balcony
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Select club Superior
Max:
1 person
420 sq. feet 
Bed options:
1 Single bed
Private pool
Balcony
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Playa del Carmen 3.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 4.4 mi
Cancun (CUN) 32.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Hiking
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis
  • Yoga class
  • Fishing

Services

  • Paid airport shuttle
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Night club
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
Map view
Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710
Nearby
Beach
Xcalacoco
2100 ft
Golf Course
Grand Coral Golf Riviera Maya
2600 ft
Restaurants
Koh Thai
1.6 mi
Predio El Limonar fraccion 2
Oka - Sushi Bar
1.6 mi
Predio El Limonar fraccion 2
La Marea
1.8 mi
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
1.8 mi
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
1.9 mi
Punta Bete Mexico Xcalacoco

Reviews and Ratings

Reviews from guests about their experience.
86%
loved their spa retreat and can’t wait to return.
8.6/10
Great
Rooms
8.0
Location
10.0
Service
9.0
Dining
7.0
Guest reviews
8.6/10
based on 5 reviews
6.7
6.7/10 based on 936 reviews
Maria
United States, October  2024
8.6/10

Our stay at Sandos Caracol was incredible! The eco-friendly atmosphere was refreshing, and we loved the surrounding nature. The staff provided outstanding service, with our concierge, Alberto, being a standout. However, we did hear about some guests having serious issues with their accommodations and service quality, which made us a bit concerned. Overall, it was a great vacation that we would happily repeat.

Rooms
8.0
The rooms were spacious and had bunks for the kids, making it perfect for families. They were in good condition, but we prefer more modern amenities.
Service
9.0
Service was generally excellent, especially from the concierge team who were very helpful. However, we heard some guests faced challenges that left them frustrated.
Location
10.0
The location is fantastic, right in the jungle and close to beautiful beaches. It felt very serene and enjoyable.
Dining
7.0
Dining options were plentiful with lots of choices. We especially enjoyed the hibachi restaurant, but some dishes were hit or miss.
Facilities
9.0
The amenities were great, and we loved the variety of activities available. The eco-friendly features were a particular highlight.
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Check-in
29Jun2025
Check-out
30Jun2025
Rooms and Guests2 Guests, 1 room