Sandos Caracol Eco Resort All Inclusive (Adults Only) Playa del Carmen | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

“Nestled in a quiet jungle-like setting, this hotel offers a serene escape just outside Playa del Carmen's vibrant downtown.”view full review

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“An unforgettable experience with incredible wildlife and activities!” view full review

Top location:Highly rated by recent guests(10.0)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in public areas for free.

Other information

At the hotel Sandos Caracol Eco Resort All Inclusive (Adults Only) guests are invited to a full breakfast served for free.

There are no cribs provided in a room.

Pets are not allowed.

English, Spanish, Italian, Dutch

Year renovated:2011

Number of rooms:956

Former name

Sandos Select Club

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Room

Max:

2 persons

420 sq. feet

Bed options:

2 Double beds

Pool view

Shower

Balcony

room details

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One-Bedroom Suite

Max:

2 persons

670 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

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Club Superior Single Room

Max:

1 person

420 sq. feet

Bed options:

1 Single bed

Private pool

Balcony

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Center

Playa del Carmen 3.2 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 4.4 mi

Cancun (CUN) 32.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Amazing Culinary Experience

“The dining options at the resort were truly impressive! The Japanese restaurant was especially a highlight — the food was delicious, and the interactive dining experience was so much fun. I also loved the Brazilian steakhouse, where the variety of meats was just very nice. The buffet had a great selection too, making it easy to find something tasty anytime.” view full review

Relaxing Spa Services

“The spa services were a must-try! I experienced the Tamazcual Ritual, which was a spiritually enriching experience. It was incredibly relaxing, and I felt rejuvenated afterward. The option to indulge in such unique treatments truly adds to the overall relaxation during the stay.” view full review

Comfortable Room with Great Amenities

“Our room in the adult-only section was very comfortable and had everything we needed. The space was clean, and we had a mini-fridge stocked with refreshments. With stunning views right outside our balcony, I found it hard to leave the beauty of nature just steps away.” view full review

Exciting Evening Shows

“Every night at the resort offered a lovely entertainment lineup! One evening, we enjoyed a Lady Gaga impersonator show that was absolutely amazing. The atmosphere was lively, and it added to the fun experience of our stay. We looked forward to the fun events that were planned every night!” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Hiking
Tennis court
Golf course
Pool tables
Table tennis
Yoga class
Fishing

Services

Paid airport shuttle
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar

Business

Business center
Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Night club
Entertainment
Sun terrace
Garden area
Spa & wellness center
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Carretera Cancun Chetumal Km. 295, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

3.3 mi

Beach

Xcalacoco

1.7 mi

Calle Xcalacoco North of Playa del Carmen

Playa

2.1 mi

Beach

Grand Coral Beach Club

2.0 mi

Golf Course

Grand Coral Golf Riviera Maya

5100 ft

Punta Bete

1.1 mi

Beach

Point Esmeralda

2.5 mi

Church of Guadalupe

1.9 mi

Beach

Punta Esmeralda Beach

3.4 mi

Gallery

Galeria Luis Sottil

1.8 mi

Calle 88 Norte

Playa Publica 88

1.7 mi

Carr Federal Mza 20 Lt 02

Go Natural Explorers

1.5 mi

Gallery

Amate Gallery

1.8 mi

Punta Venado

2.3 mi

Cancun-Tulum Highway

Punta Venado Bike Park

2.1 mi

28 de Julio Square

2.0 mi

Golf Course

El Camaleon Golf Course

2.0 mi

Kingdom Hall of Jehovah's Witnesses

2.0 mi

Playa del Carmen

Xca-Ha Park

2.0 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

2.2 mi

Albatros

Martina Beach Club

2.4 mi

Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos

Cenote Misterio Maya

2.3 mi

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

2.4 mi

Gallery

Tierra Huichol

2.5 mi

Dive Sites

2.3 mi

Beach

Shangri-la's Beach

2.4 mi

Av.10 Manzana 144

The Union

2.4 mi

Beach

Mamita's Beach Club

2.7 mi

Shangri-la Caribe Beach Village Resort

2.5 mi

Beach

Kool Beach Club

2.8 mi

Nearby

Beach

Xcalacoco

2100 ft

Golf Course

Grand Coral Golf Riviera Maya

2600 ft

Restaurants

Koh Thai

1.6 mi

Predio El Limonar fraccion 2

Oka - Sushi Bar

1.6 mi

Predio El Limonar fraccion 2

La Marea

1.8 mi

Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Coral Grill & Bar by Viceroy

1.8 mi

Playa Xcalacoco Frac 7 In Hotel Viceroy

Coco's Cabanas

1.9 mi

Punta Bete Mexico Xcalacoco

Reviews and Ratings

Reviews from guests about their experience.

86%

loved their spa retreat and can’t wait to return.

8.6/10

Great

Rooms

8.0

Location

10.0

Service

9.0

Dining

7.0

Maria

United States of America, October 2024

8.6/10

Our stay at Sandos Caracol was incredible! The eco-friendly atmosphere was refreshing, and we loved the surrounding nature. The staff provided outstanding service, with our concierge, Alberto, being a standout. However, we did hear about some guests having serious issues with their accommodations and service quality, which made us a bit concerned. Overall, it was a great vacation that we would happily repeat.

Rooms

8.0

The rooms were spacious and had bunks for the kids, making it perfect for families. They were in good condition, but we prefer more modern amenities.

Service

9.0

Service was generally excellent, especially from the concierge team who were very helpful. However, we heard some guests faced challenges that left them frustrated.

Location

10.0

The location is fantastic, right in the jungle and close to beautiful beaches. It felt very serene and enjoyable.

Dining

7.0

Dining options were plentiful with lots of choices. We especially enjoyed the hibachi restaurant, but some dishes were hit or miss.

Facilities

9.0

The amenities were great, and we loved the variety of activities available. The eco-friendly features were a particular highlight.