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From206US$ /night
Check-in
26Oct2025Select date
Check-out
27Oct2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Cancun Chetumal Km. 295, Playa del Carmen, Mexico, 77710

Sandos Caracol Nature Resort & Water Park (Adults Only) is a 5-star all-inclusive eco-resort featuring a gigantic water park and diverse wildlife. Guests enjoy access to a white sand beach area with hammocks and loungers, along with options for dining and leisure activities.

Rooms & Amenities

Accommodations at Sandos Caracol include 955 rooms ranging from fully furnished spacious villas to five different family room options, some with private pools or hot tubs. All rooms are eco-friendly, equipped with air conditioning, free Wi-Fi, and other modern amenities.

Dining Options

Dining options feature Italian buffets, Brazilian steak houses, A La Carte offerings, and beach bars. Guests can enjoy exotic drinks and diverse cuisines within multiple onsite restaurants.

Leisure Activities

Leisure activities include a water park with 29 slides, tranquil chill-out pools, yoga sessions, and a fully supervised Kids Club. The All-Nature Experience program offers daily activities that immerse guests in the surrounding ecosystems.

Services & Local Area

Sandos Caracol Nature Resort provides guests with transportation options including airport shuttles and hotel shuttle buses. Nearby attractions include Cenote Misterio Maya, Xavage Park by Xcaret, and Grand Coral Beach Club.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View Penthouse
2 persons
62 m² 
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
Superior Suite Select Club Single
2 persons
39 m² 
1 Single bed
Shower
Private pool
Deluxe Suite Select Club Single
2 persons
41 m² 
1 Single bed
Shower
Private pool
Eco Family Superior Single
2 persons
30 m² 
1 Single bed
Shower
Balcony
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Playa del Carmen 5.2 km
Airports
Aeropuerto de Playa del Carmen (PCM) 7.0 km
Cancun (CUN) 52.5 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Hiking
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis
  • Yoga class
  • Fishing

Services

  • Paid airport shuttle
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Carretera Cancun Chetumal Km. 295, Playa del Carmen, Mexico, 77710
Map view
Carretera Cancun Chetumal Km. 295, Playa del Carmen, Mexico, 77710
Nearby
Beach
Xcalacoco
640 m
Golf Course
Grand Coral Golf Riviera Maya
790 m
Restaurants
Koh Thai
2.6 km
Predio El Limonar fraccion 2
Sea Olive
2.8 km
Xcalaco El Limonar No. 1
Kinoko
2.5 km
289 Km Carrera Cancun
La Marea
2.9 km
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
2.9 km
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
3.0 km
Punta Bete Mexico Xcalacoco

Reviews and Ratings

Reviews from guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
7.0
7.0/10 based on 771 reviews
Maria
United States, October  2024
8.6/10

Our stay at Sandos Caracol was incredible! The eco-friendly atmosphere was refreshing, and we loved the surrounding nature. The staff provided outstanding service, with our concierge, Alberto, being a standout. However, we did hear about some guests having serious issues with their accommodations and service quality, which made us a bit concerned. Overall, it was a great vacation that we would happily repeat.

Rooms
8.0
The rooms were spacious and had bunks for the kids, making it perfect for families. They were in good condition, but we prefer more modern amenities.
Service
9.0
Service was generally excellent, especially from the concierge team who were very helpful. However, we heard some guests faced challenges that left them frustrated.
Location
10.0
The location is fantastic, right in the jungle and close to beautiful beaches. It felt very serene and enjoyable.
Dining
7.0
Dining options were plentiful with lots of choices. We especially enjoyed the hibachi restaurant, but some dishes were hit or miss.
Facilities
9.0
The amenities were great, and we loved the variety of activities available. The eco-friendly features were a particular highlight.
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Check-in
26Oct2025Select date
Check-out
27Oct2025Select date
Rooms and Guests2 Guests, 1 Room