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From246US$ /night
Check-in
10Dec2025Select date
Check-out
11Dec2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Cancun Chetumal Km. 295, Playa del Carmen, Mexico, 77710
-
Close to the white sand beach
Perfect
7.1
6.5
/10
4.5
/5

Sandos Caracol Nature Resort & Water Park (Adults Only) is a 5-star all-inclusive eco-resort featuring a gigantic water park and diverse wildlife. Guests enjoy access to a white sand beach area with hammocks and loungers, along with options for dining and leisure activities.

Rooms & Amenities

Accommodations at Sandos Caracol include 955 rooms ranging from fully furnished spacious villas to five different family room options, some with private pools or hot tubs. All rooms are eco-friendly, equipped with air conditioning, free Wi-Fi, and other modern amenities.

Dining Options

Dining options feature Italian buffets, Brazilian steak houses, A La Carte offerings, and beach bars. Guests can enjoy exotic drinks and diverse cuisines within multiple onsite restaurants.

Leisure Activities

Leisure activities include a water park with 29 slides, tranquil chill-out pools, yoga sessions, and a fully supervised Kids Club. The All-Nature Experience program offers daily activities that immerse guests in the surrounding ecosystems.

Services & Local Area

Sandos Caracol Nature Resort provides guests with transportation options including airport shuttles and hotel shuttle buses. Nearby attractions include Cenote Misterio Maya, Xavage Park by Xcaret, and Grand Coral Beach Club.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View One Bedroom Suite
2 persons
62 m² 
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
Pool View Superior
2 persons
39 m² 
2 Double beds
Pool view
Shower
Balcony
Eco Family Suite
2 persons
41 m² 
1 King-size bed
Shower
Balcony
Pool View Penthouse
2 persons
62 m² 
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
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Price and Room Availability

Check availability and prices for your dates now!

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Hiking
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis
  • Yoga class
  • Fishing

Services

  • Paid airport shuttle
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Dining Onsite

Experience a culinary tapestry at Sandos Caracol Nature Resort & Water Park, where the vibrant flavors of international cuisine meet the relaxed ambiance of an adults-only paradise. Guests can indulge in a range of dining experiences, from hearty breakfast buffets to gourmet dinners under the stars, all while savoring authentic local and global flavors.

La Laguna

International
Ambiance
Bright and inviting, with a casual atmosphere perfect for leisurely meals.
Key Offerings
Savor a diverse selection of dishes at any mealtime, with a special focus on hearty breakfast options, lunch delights, and satisfying dinners.
Reservation
No
Open daily for breakfast (7:00 - 10:30), lunch (12:30 - 15:30), and dinner (18:30 - 22:30).

La Toscana

Italian
Ambiance
Charming setting ideal for casual dining with a warm atmosphere.
Key Offerings
Delight in classic Italian flavors during breakfast and lunch, featuring fresh pastries, savory omelets, and delightful pastas.
Reservation
No
Open daily for breakfast (7:00 - 10:30) and lunch (12:30 - 15:30).

Las Mascaras

Mexican
Ambiance
A colorful venue encapsulating the vibrancy of Mexican culture.
Key Offerings
Enjoy authentic Mexican dinner experiences, showcasing rich flavors and traditional dishes.
Reservation
No
Open for dinner.

Salvia Snack Bar

Vegetarian
Ambiance
Casual snack bar setting, perfect for light bites.
Key Offerings
Focus on delicious vegetarian options, providing a refreshing alternative for dinner.
Reservation
No
Open for dinner.

El Templo

Asian
Ambiance
A serene dining space reflecting the tranquil essence of Asian culture.
Key Offerings
Unique Asian-inspired dishes that promise a delightful experience.
Reservation
No
Hours vary.

Fogo de Brazil

Brazilian
Ambiance
Vibrant and festive, echoing the lively spirit of Brazilian dining.
Key Offerings
A flavorful Brazilian dinner experience with skewers of expertly grilled meats.
Reservation
Yes
Open for dinner.

La Riviera

Mediterranean
Ambiance
Elegant and relaxed with a coastal vibe.
Key Offerings
Authentic Mediterranean dishes that transport guests to sunny shores.
Reservation
No
Hours vary.

Los Lirios

Seafood
Ambiance
Cozy and inviting, ideal for an intimate dining experience.
Key Offerings
An array of seafood delicacies, perfect for dinner.
Reservation
No
Open for dinner.

Location

Carretera Cancun Chetumal Km. 295, Playa del Carmen, Mexico, 77710
Map view
Carretera Cancun Chetumal Km. 295, Playa del Carmen, Mexico, 77710
Nearby
Beach
Xcalacoco
640 m
Golf Course
Grand Coral Golf Riviera Maya
790 m
Restaurants
Koh Thai
2.6 km
Predio El Limonar fraccion 2
Sea Olive
2.8 km
Xcalaco El Limonar No. 1
Kinoko
2.5 km
289 Km Carrera Cancun
La Marea
2.9 km
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
2.9 km
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
3.0 km
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Explore Playa del Carmen
Top Attractions
Activities
Dining
Entertainment
Xcalacoco Beach
10-minute drive
Xcalacoco Beach offers white sands and calm waters, perfect for relaxation. Ideal for sunbathing and beach activities.
Grand Coral Golf Riviera Maya
Grand Coral Golf Riviera Maya
19-minute walk
This premier golf course features stunning ocean views and challenges for all skill levels. Great for golf enthusiasts.
Playa del Carmen Main Beach
10-minute drive
A lively beach with beach clubs, water sports, and vibrant local culture. Great for family outings and socializing.
Church of Guadalupe
Church of Guadalupe
10-minute drive
An architectural gem set on a hill, providing panoramic views. Known for its stunning design and beautiful surroundings.
Go Natural Explorers
25-minute walk
Adventure tours including snorkeling and eco-tours. Bookings can be made directly at the hotel or online.
Yoga on the Beach
10-minute drive
Relaxing beach yoga sessions offered at various times. Great for rejuvenation and mindfulness.
Xavage Park by Xcaret
Xavage Park by Xcaret
40-minute walk
An adrenaline-filled park with kayaking, obstacle courses, and river rafting experiences. Perfect for thrill-seekers.
Cenote Misterio Maya
Cenote Misterio Maya
40-minute walk
A natural sinkhole ideal for swimming and relaxation. Unique swimming experience with stunning surroundings.
Koh Thai
Koh Thai
30-minute walk
Authentic Thai cuisine in a vibrant atmosphere. Specialties include Pad Thai and red curry. Reservations recommended.
La Marea
La Marea
40-minute drive
A beachside restaurant serving seafood and local dishes. Known for stunning views and fresh ingredients.
Sea Olive
Sea Olive
10-minute drive
Mediterranean-inspired dishes with a relaxed vibe. Offers vegan options and a great selection of wines.
Coral Grill & Bar by Viceroy
Coral Grill & Bar by Viceroy
35-minute walk
A laid-back atmosphere offering grilled specialties and seafood. Known for its sunset views.
28 de Julio Square
35-minute drive
A lively public square featuring local events and live music. Family-friendly with a vibrant atmosphere.
Martina Beach Club
40-minute drive
A laid-back beach club with live music and dancing. Great for enjoying beachside cocktails and sunset parties.
Galeria Luis Sottil
Galeria Luis Sottil
30-minute walk
An art gallery showcasing local artists and events. Offers cultural engagement for art enthusiasts.
Xavage Attractions
40-minute drive
Featuring thrilling shows and exciting attractions. Great for families with kids of all ages.

Getting around
City Centre
Playa del Carmen8 min  ·  5.2 km
Airports
Aeropuerto de Playa del Carmen (PCM)11 min  ·  7.0 km
Cancun (CUN)79 min  ·  52.5 km

Reviews and Ratings

Reviews from guests about their experience.
Guest reviews
5.0/10
based on 5 reviews
7.1
7.1/10 based on 726 reviews
Maria
United States, October  2024
8.6/10

Our stay at Sandos Caracol was incredible! The eco-friendly atmosphere was refreshing, and we loved the surrounding nature. The staff provided outstanding service, with our concierge, Alberto, being a standout. However, we did hear about some guests having serious issues with their accommodations and service quality, which made us a bit concerned. Overall, it was a great vacation that we would happily repeat.

Rooms
8.0
The rooms were spacious and had bunks for the kids, making it perfect for families. They were in good condition, but we prefer more modern amenities.
Service
9.0
Service was generally excellent, especially from the concierge team who were very helpful. However, we heard some guests faced challenges that left them frustrated.
Location
10.0
The location is fantastic, right in the jungle and close to beautiful beaches. It felt very serene and enjoyable.
Dining
7.0
Dining options were plentiful with lots of choices. We especially enjoyed the hibachi restaurant, but some dishes were hit or miss.
Facilities
9.0
The amenities were great, and we loved the variety of activities available. The eco-friendly features were a particular highlight.
Access exclusive early booking discounts.
Choose your spa escape today!
Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park (Adults Only) guests are invited to a full breakfast served for free. 
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
322
Former name
Sandos Select Club
FAQs
About Sandos Caracol Nature Resort & Water Park (Adults Only)
What is the distance from Sandos Caracol Nature Resort & Water Park (Adults Only) to Aeropuerto de Playa del Carmen?
The hotel is 5 km from Aeropuerto de Playa del Carmen.
What are the check-in and check-out times at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Check-in is at 15:00, and check-out is by 12:00.
What dining options are available at Sandos Caracol Nature Resort & Water Park (Adults Only)?
The hotel features 9 restaurants, including buffets and à la carte options specializing in international, Italian, and Mexican cuisines.
Is parking available at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Free private parking is available on-site without the need for reservation.
What room amenities can guests expect at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Rooms include air conditioning, a flat-screen TV, a minibar, and free Wi-Fi.
What types of recreational activities are offered at Sandos Caracol Nature Resort & Water Park (Adults Only)?
Guests can enjoy activities such as canoeing, fishing, tennis, and evening entertainment.
What features are available in the Adults Only section of Sandos Caracol Nature Resort & Water Park (Adults Only)?
The Adults Only section offers exclusive amenities such as a private beach area, an adults-only pool, and a dedicated reception area.
How far is Sandos Caracol Nature Resort & Water Park (Adults Only) from the Church of Guadalupe?
The hotel is located 3 km from the Church of Guadalupe.

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