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From204US$ /night
Check-in
01Sept2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Cancun Chetumal Km 295, Playa del Carmen, Mexico, 77710

Sandos Caracol Nature Resort & Water Park (Adults Only) features extensive leisure amenities including a gigantic waterpark and multiple pools, catering to adult guests seeking a unique experience. This 5-star Playa del Carmen hotel emphasizes eco-friendly practices and provides a distinct all-inclusive program.

Rooms & Amenities

Guests at Sandos Caracol can choose from various spacious room types, including fully furnished villas and suites with views of the Caribbean Sea. All rooms feature modern amenities such as free Wi-Fi, air conditioning, a minibar, and private bathrooms. The exclusive Royal Elite section includes an adult-only pool and a la carte restaurant.

Dining & Refreshments

Dining at Sandos Caracol offers multiple options, including Italian buffets, Brazilian steakhouses, and Asian cuisine, as part of their comprehensive all-inclusive plan. Guests can also enjoy cocktails and refreshments at various bars located throughout the resort.

Leisure & Activities

The resort's outdoor waterpark is one of its main attractions, featuring 29 slides suitable for guests of all ages. Additional leisure activities include beach volleyball, tennis, and nature tours through the surrounding jungle. Nightly shows, including Pre-Hispanic performances, provide entertainment for all guests.

Nature & Transportation

Sandos Caracol promotes sustainable tourism, showcasing unique ecosystems and abundant wildlife, including freshwater sinkholes and species-rich mangrove areas. Transportation options include hotel shuttle service, enhancing guests' convenience during their stay. Notable nearby landmarks include Xavage Park by Xcaret and Grand Coral Golf Riviera Maya.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Pool View One Bedroom Suite
Max:
2 persons
670 sq. feet 
Bed options:
1 King-size bed
Pool view
Shower
Balcony
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Pool View Superior
Max:
2 persons
420 sq. feet 
Bed options:
2 Double beds
Pool view
Shower
Balcony
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Eco Family Suite
Max:
2 persons
445 sq. feet 
Bed options:
1 King-size bed
Shower
Balcony
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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre
Playa del Carmen 3.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 4.4 mi
Cancun (CUN) 32.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Hiking
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis
  • Yoga class
  • Fishing

Services

  • Paid airport shuttle
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre

Children

  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • AM/FM alarm clock
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Location

Carretera Cancun Chetumal Km 295, Playa del Carmen, Mexico, 77710
Map view
Carretera Cancun Chetumal Km 295, Playa del Carmen, Mexico, 77710
Nearby
Beach
Xcalacoco
2100 ft
Golf Course
Grand Coral Golf Riviera Maya
2600 ft
Restaurants
Koh Thai
1.6 mi
Predio El Limonar fraccion 2
Oka - Sushi Bar
1.6 mi
Predio El Limonar fraccion 2
La Marea
1.8 mi
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
1.8 mi
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
1.9 mi
Punta Bete Mexico Xcalacoco

Reviews and Ratings

Reviews from guests about their experience.
86%
loved their spa retreat and can’t wait to return.
8.6/10
Great
Rooms
8.0
Location
10.0
Service
9.0
Dining
7.0
Guest reviews
8.6/10
based on 5 reviews
6.9
6.9/10 based on 783 reviews
Maria
United States, October  2024
8.6/10

Our stay at Sandos Caracol was incredible! The eco-friendly atmosphere was refreshing, and we loved the surrounding nature. The staff provided outstanding service, with our concierge, Alberto, being a standout. However, we did hear about some guests having serious issues with their accommodations and service quality, which made us a bit concerned. Overall, it was a great vacation that we would happily repeat.

Rooms
8.0
The rooms were spacious and had bunks for the kids, making it perfect for families. They were in good condition, but we prefer more modern amenities.
Service
9.0
Service was generally excellent, especially from the concierge team who were very helpful. However, we heard some guests faced challenges that left them frustrated.
Location
10.0
The location is fantastic, right in the jungle and close to beautiful beaches. It felt very serene and enjoyable.
Dining
7.0
Dining options were plentiful with lots of choices. We especially enjoyed the hibachi restaurant, but some dishes were hit or miss.
Facilities
9.0
The amenities were great, and we loved the variety of activities available. The eco-friendly features were a particular highlight.
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01Sept2025Select date
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Rooms and Guests2 Guests, 1 Room